Privacy Policy

At AESPL, we respect your privacy and are committed to protecting the personal information you share with us while using our website, placing orders, or contacting our customer support team.

This Privacy Policy explains the types of information that may be collected, how that information may be used, how it may be shared, and the steps we take to protect it.

By accessing or using the AESPL website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please refrain from using the website or providing personal information through it.

Depending on how you interact with AESPL, we may collect information that you voluntarily provide to us as well as certain technical information generated when you use our website.

Information You Provide

This may include information such as:

• Name
• Email address
• Mobile or telephone number
• Billing and delivery address
• Order and purchase information
• Information submitted when contacting customer support
• Any other information that you voluntarily provide to us

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, such as your browser type, device information, IP address, referring page, pages visited, approximate usage activity, and other technical information required to operate, secure, and improve the website.

AESPL may use information collected from you for legitimate business and service-related purposes, including:

• Processing and fulfilling your orders.
• Delivering products to the address provided by you.
• Communicating with you about your orders, account, payments, delivery, or customer support requests.
• Providing customer service and responding to your questions or requests.
• Maintaining the security and functionality of our website.
• Detecting, preventing, and investigating fraudulent or unauthorized activities.
• Improving our website, products, services, and customer experience.
• Understanding website usage and customer preferences in an aggregated or analytical manner.
• Complying with applicable laws, regulations, and lawful requests.
• Sending promotional communications, offers, or product information where permitted and applicable.

When you place an order through the AESPL website, we may collect information necessary to process and fulfil the transaction, including billing information, delivery details, contact information, and order information.

Payment-related information may be processed through authorized third-party payment gateways or payment service providers.

AESPL does not intend to use payment information for purposes unrelated to the transaction for which it was provided, except where required for fraud prevention, security, legal compliance, dispute resolution, or other legitimate purposes.

Payment service providers may process information according to their own privacy policies and terms.

AESPL may use cookies and similar technologies on its website to support website functionality, remember preferences, understand website usage, improve performance, and maintain security.

Cookies are small data files stored on your device when you visit a website. Some cookies may be temporary and may be removed when your browsing session ends, while others may remain on your device for a longer period.

You may be able to control or manage cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.

AESPL may share information with trusted service providers and other parties where reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, this may include authorized payment service providers, delivery and logistics partners, website or technology service providers, analytics providers, customer support providers, and other service providers working on behalf of AESPL.

Information may also be disclosed where required or permitted by applicable law, legal process, court order, regulatory requirement, fraud prevention requirement, or to protect the rights, property, and security of AESPL, our customers, or others.

We do not intend to sell your personal information as a standalone commercial product.

We may use the contact information you provide to send important transactional communications, including order confirmations, payment updates, delivery updates, customer support messages, and other information necessary to provide our services.

Where permitted and applicable, AESPL may also send promotional communications about products, offers, services, or updates that may be relevant to you.

You may opt out of non-essential promotional communications by using the available unsubscribe mechanism or by contacting AESPL through the contact details provided on our website.

AESPL takes reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Access to personal information may be limited to employees, service providers, or other authorized personnel who reasonably require access to perform their responsibilities or provide requested services.

While we take reasonable measures to protect your information, no method of transmission or electronic storage over the Internet can be guaranteed to be completely secure.

You are also responsible for taking reasonable steps to protect your account credentials and for notifying AESPL if you become aware of suspicious or unauthorized activity associated with your account.

AESPL may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, or protect our legitimate interests.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

The AESPL website may contain links to websites, services, or platforms operated by third parties.

These external websites operate independently and may have their own privacy policies, terms, and practices. AESPL is not responsible for the privacy practices or content of websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party website before providing personal information through it.

AESPL will not knowingly ask customers to disclose sensitive payment credentials, passwords, OTPs, or other confidential authentication information through unsolicited email, telephone calls, or messages.

Please do not share passwords, OTPs, card PINs, CVV numbers, or other sensitive authentication information with anyone claiming to represent AESPL unless you have independently verified the communication through an official AESPL contact channel.

Depending on the nature of the information and applicable requirements, you may contact AESPL to ask about the personal information we hold about you or to request correction of inaccurate information.

You may also choose not to provide certain information. However, refusing to provide information that is necessary to process an order or provide a requested service may prevent us from fulfilling that request.

You may opt out of non-essential promotional communications as described in this Privacy Policy.

The AESPL website is intended for general consumers and should be used by minors only with appropriate supervision from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to AESPL inappropriately, please contact us so that the matter can be reviewed and appropriate action can be taken.

AESPL may disclose personal information where such disclosure is required by applicable law, regulation, court order, governmental authority, or other lawful process.

Information may also be disclosed where reasonably necessary to investigate fraud, protect the security of our website or services, enforce our Terms & Conditions, or protect the rights, property, or safety of AESPL, customers, or other persons.

AESPL may modify this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable requirements.

Any revised Privacy Policy will be published on this page. Your continued use of the website after an update is published may constitute acceptance of the revised policy to the extent permitted by applicable law.

If you have questions, concerns, or requests regarding this Privacy Policy or the way AESPL handles personal information, please contact us through the official contact details provided on our Contact Us page.