Return & Refund Policy

A cancellation charge may apply if an order is cancelled or returned due to circumstances including, but not limited to, the following:

• The delivery address provided by the customer is incomplete or incorrect.
• The delivery premises are found locked or inaccessible at the time of delivery.
• The customer is not reachable by phone or does not respond to reasonable attempts to contact them for delivery.
• For Cash on Delivery (COD) orders, the customer refuses or is unable to pay the full order amount at the time of delivery.

For Cash on Delivery orders, any eligible refund will be processed using a refund method communicated by AESPL based on the applicable circumstances and available payment/refund process.

AESPL may request the customer to provide the necessary bank account or payment details where required to process an eligible COD refund.

Customers may request cancellation or amendment of an order through their AESPL account, where the applicable option is available.

Cancellation or amendment requests must be made before the order status changes to “Out-for-delivery.”

Once an order has entered the “Out-for-delivery” stage, cancellation or modification may no longer be possible because the order has already been handed over for delivery.

A refund or return may not be available in the following circumstances:

• The customer has fully consumed the product and no product or remnants are available for inspection, where inspection is reasonably required to assess the complaint.
• The product has deteriorated or become unsuitable due to failure to follow the usage, handling, or storage instructions provided on the product packaging.

If you notice any deficiency, damage, defect, quality issue, incorrect product, or other eligible issue with a product after delivery, you should notify AESPL as soon as reasonably possible.

Customers may contact AESPL through the available customer support channels, including:

• Email
• Customer care / support phone number
• The customer account or order support section, where available

Return Window

Eligible products may be returned within 15 days of delivery, subject to the conditions mentioned below.

• The product must be unused, unless the complaint relates to a quality issue, defect, damage, or other eligible product-related issue.
• The product should be in its original condition.
• Original packaging should be retained where reasonably applicable.
• Proof of purchase or order details must be available.

If you have a valid reason to request a return after the 15-day period, you may contact AESPL. We will review the circumstances and try to resolve the issue appropriately.

All return requests are subject to review and verification by AESPL.

Depending on the nature of the complaint, AESPL may request photographs, videos, order details, packaging information, or other reasonable information required to assess the issue.

Customers should retain the product, packaging, labels, invoice, and other relevant materials until the complaint has been reviewed and resolved.

A return, replacement, or refund will be processed only after the request has been determined to be eligible under this policy.

Once a return or refund request has been approved, AESPL will initiate the applicable refund process.

Where possible, refunds for prepaid orders will be processed through the original payment method used for the order, subject to the policies and processing timelines of the relevant payment service provider.

For COD orders, AESPL may request appropriate bank account or payment details in order to process an eligible refund.

The time taken for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, payment gateway, or other financial institution involved.

The refund amount for any order will not exceed the amount actually received by AESPL for the relevant order, subject to the applicable refund and cancellation conditions.

To the extent permitted by applicable law, AESPL will not be liable for consequential, indirect, incidental, or other losses beyond the amount actually received for the relevant order.

Customers may request modification or cancellation of an order through their AESPL account or by contacting customer support, where the applicable option is available.

Such requests must be made before the order moves to the “Out-for-delivery” status.

Once the order has entered the “Out-for-delivery” stage, modification or cancellation may no longer be possible.

If you have questions about cancellation, returns, replacements, or refunds, please contact AESPL through the official contact details provided on our Contact Us page.

Please keep your order number and relevant product details available when contacting our support team so that we can review your request efficiently.